We are seeking a proactive and customer-focused individual to join our team as a Customer Service Officer in the Mackay regional office. In this key role, you will be the first point of contact for QBCC’s face-to-face services, providing information and advice to customers on building related matters such as lodging defective building work complaints or licence applications. You’ll play a vital part in enhancing customer’s understanding of QBCC services, ensuring a seamless experience. This position provides essential administrative support to our staff, as well as assisting with stakeholder engagement and other operational needs. If you have a passion for customer service, great communication skills and attention to detail, apply today!

Job details

Why Mackay?

Tucked away where the country meets the coast, Mackay is an under-the-radar gem offering a stunning blend of natural wonder and creative charm. Mackay offers jaw-dropping gorges, next-level national parks and is home to the longest stretch of sub-tropical rainforest in Queensland which is alive with thriving wildlife and lush greenery. Beyond the wild beauty, you'll find streets lined with striking Art Deco architecture, bursts of bold street art, and restaurants that celebrate the region's rich produce with every dish.

ABOUT THE ROLE

This role is office based, and therefore working from home options are unfortunately unavailable.

Work hours are between 9am - 5pm Monday to Friday.

Candidate Attributes

1. Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
2. Process, utilise, collate and analyse information utilising contact centre technology, and multiple applications and system databases.
3. Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
4. Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.

**Please refer to the Position Description for the Key Outcomes and Accountabilities for this role**

How to Apply (via Smart Jobs only)

Before you submit your application please read the attached applicant information document noting in particular that QBCC can't employ anyone who is on a VISA.

Please submit your resume including the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, anda cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience compliment this role.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel tocontact your referees without your permission, please make this clear on your resume.

Why Join QBCC?

We offer a range of benefits, including a generous 12.75% superannuation contribution with the option to salary sacrifice personal superannuation contributions, access to generous leave entitlements, and a friendly, collaborative and supportive workplace culture with learning opportunities available.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 531KB)
  Information Package for Applicants
  
  Customer Service Officer AO3 Position Description (PDF, 576KB)
  Role Description