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Patient Services Officer - Women's and Children's Service Group
Townsville region
The Women's and Children's Service Group are seeking a high functioning Patient Services Officers to join their multidisciplinary team.
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Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV670179 |
| Closing date | 07-Dec-2025 |
| Job duration | 24/11/2025 - 30/06/2026 |
| Contact person | Michele Burns |
| Contact details | (07) 4433 1453 Access the National Relay Service |
About the opportunity
This role delivers exceptional person-centred customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
Career Growth and Development
We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $2950.00 - $3280.70 p.f. (AO3)
- 4 weeks annual leave (pro rata) with 17.5% loading
- Locality allowance
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Requirements:
- Ideally seeking applicants with advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; please contact: Michele Burns on (07) 4433 1453
Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV670179
Applications close: Sunday, 7 December 2025
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
