Administer and deliver parking initiatives which will enable CHQ patients and family’s greater accessibility to hospital services. Provide ongoing support and coverage during periods of staff leave within the Facilities and Capital Infrastructure portfolio including but not limited to furniture supply and delivery, specialist sub-contractor management and space and accommodation assessment.

Job details

You will fulfil the accountabilities of this role in accordance with the CHQ core values and as outlined below:

• Deliver specialised Patient and Family car parking solutions by way of concessional parking based on a criteria-based methodology.
• Provide excellent customer focus in a friendly and helpful manner; maintain the ability to communicate clearly and confidently with parents, patients, members of the public and departmental staff both in person and over the telephone.
• Maintain the register of concessional parking vouchers and prepare timely and accurate briefings, reports, presentations, and other documentation of a detailed and strategic nature related to parking initiatives.
• Manage, monitor, and report on progress and implement best practice guidelines to ensure consistent and quality outcomes are achieved.
• Foster and maintain outstanding relationships with relevant key stakeholders, in order to drive better value outcomes and maximise benefits.
• Identify risks and controls. Negotiate and implement controls and treatments as necessary and ensure appropriate escalation process is actioned where risks are likely to impact on the program.
• Initiate, influence and maintain relationships with and between key stakeholders that sometimes may have competing interests and priorities and devise and implement appropriate change management interventions to ensure the successful delivery of projects.
• Facilitate effective communication to promote and ensure the successful adoption of change within the organisation including the implementation of feedback mechanisms and management of expectations.
• Maintain data quality and accuracy by implementing a robust record management system in accordance with Children's Health Queensland HHS guidelines, policies and procedures.
• Provide reports for the Family Advisory Committee as required.
• Actively participate in a working environment supporting quality human resources management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.
• Develop a positive culture which encourages and recognises high performance, builds leadership capabilities and supports staff to maximise their health and wellbeing.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RD-CHQ Parking Liaison Off AO4 (PDF)
  
  CHQ_Applicant Toolkit_2025 (PDF)
  
  CHQ_Information for Applicants_2025 (PDF)