Drive Service Excellence at the Queensland Tissue Bank

Join the Queensland Tissue Bank (QTB) and play a pivotal role in enhancing customer experience, streamlining business operations, and supporting continuous improvement initiatives. This is a unique opportunity to contribute to life-changing healthcare outcomes while supporting critical administrative and commercial functions across QTB.

Job details

Your new role:

In this dynamic role, you will support the delivery of exceptional customer and client experiences while overseeing business operations, ordering, allocation, and commercial activities for the Queensland Tissue Bank. Working with a high degree of autonomy, you'll help drive service improvements, support staff development, and strengthen QTB's systems and processes.

Key responsibilities include:

• Coordinating administrative support for clinical services and providing guidance to junior administrative staff.
• Monitoring, reporting, and improving customer activity, workflow efficiency, and data integrity.
• Supporting business development functions including finance reconciliation, quality audits, and process improvement initiatives.

About you:

You are an organised, proactive, and customer-focused professional who thrives in a fast-paced environment. You bring strong problem-solving ability, exceptional communication skills, and a commitment to continuous improvement.

You will bring:

• Strong customer service capability and the ability to navigate sensitive or challenging situations.
• Demonstrated problem-solving, communication, and stakeholder engagement skills.
• Knowledge of (or the ability to acquire) organ and tissue banking services, specialised software systems, and business operations processes.
• Skills in marketing and communication activities, with familiarity in medical terminology highly regarded.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS12671311 - Role Description (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)