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Patient Services Officer - Reception
Medical Outpatients Admin, Medical Service Group, TOWNSVILLE UNIVERSITY HOSPITAL
Summary
|
This role provides high‑quality, person‑centred support to patients, families and the public, working collaboratively within the administrative team to deliver excellent organisational and patient‑focused outcomes. You’ll help create a positive workplace culture by demonstrating behaviours that reflect our organisational values. |
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV671917 |
| Closing date | 31-Dec-2025 |
| Job duration | |
| Contact person | Vivianne Richards |
| Contact details | 07 4433 3466 Access the National Relay Service |
About your new employer
Clinical Excellence
The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.
Career Growth and Development
We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $76,963 to $85,591 p.a. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus great Salary Sacrificing options
- Flexible working arrangements may be available
About your opportunity
- Deliver exceptional person-centred customer service to patients, their families and the public, assisting and directing patients, visitors and colleagues in an effective and courteous manner.
- Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs.
- Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact: Vivianne Richards on 07 4433 3466.
Applications close: Wednesday, 31 December 2025.
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
