Lead statewide service delivery that makes a real difference to people’s lives.

This is a leadership opportunity to coordinate vital administrative services, support a high-performing team, and ensure clients across Queensland receive essential medical aids and equipment efficiently and equitably.

Job details

Your new role:

As a Senior Client Service Officer, you will play a key leadership role in delivering statewide administrative services for the Medical Aids Subsidy Scheme (MASS), ensuring efficient, high-quality outcomes for clients and stakeholders. Reporting to the AO5 Assistant Manager – MASS Equipment Services, you will:

• Lead and support an administration team to ensure timely provision of funded aids and equipment to clients
• Coordinate and oversee administrative, procurement, invoicing, and acquittal processes in line with government and organisational policies
• Maintain and manage manual and computerised information systems, including reporting and analysis of statistical data
• Contribute to service improvement through staff training, quality initiatives, and operational change management

About you:

You are an experienced administrative professional with strong leadership capability and a commitment to service excellence. You will bring:

• Proven experience supporting or leading administrative teams in a complex service delivery environment
• Strong communication and stakeholder engagement skills, with the ability to liaise across government and non-government sectors
• Demonstrated ability to manage systems, procedures, and data accurately while meeting deadlines and compliance requirements
• A commitment to equity, safety, continuous improvement, and respectful service delivery for diverse clients and colleagues

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

Our services are delivered by multidisciplinary teams of nursing and allied health staff with the skills and experience to treat a full range of health needs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS01673271 RD (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)