Be the Heart of Our Endoscopy & Gastroenterology Services

Play a pivotal role in delivering exceptional, patient-centred administrative support that keeps our Endoscopy Unit running smoothly and ensures every patient experience is seamless, safe and professional.

Job details

Your new role:

This is a fast-paced and highly valued administrative position responsible for delivering high-quality, client-focused support to the Endoscopy Unit and Gastroenterology Services.

• Provide comprehensive reception and administrative services including patient admissions, discharges and transfers, appointment bookings, waitlist management, and coordination of transport, interpreter services and follow-up care.
• Act as the primary point of contact for all incoming and outgoing communication, managing enquiries, preparing correspondence, and liaising with referring doctors and health facilities.
• Support the Nurse Unit Manager and clinical team with confidential record management, electronic medical record processing, billing (including Medicare online transmissions), and compliance with Queensland Health requirements.

About you:

You are a highly organised and service-driven administrative professional who thrives in a healthcare environment and is committed to delivering outstanding patient-focused support.

• Demonstrated experience in managing busy reception and administrative functions, ideally within a healthcare or hospital setting.
• Strong organisational skills with the ability to prioritise competing tasks, manage patient waitlists and bookings, and meet critical deadlines with accuracy.
• Excellent communication and interpersonal skills, with the ability to liaise professionally with patients, medical staff, and external stakeholders while maintaining confidentiality.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role.

About us

Queen Elizabeth II Jubilee Hospital:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS03676653 Role Description (PDF)