Queensland Revenue Office (QRO) is currently recruiting for multiple AO3 Client Liaison Officers. This is your opportunity to be part of an organisation where you can grow and make a difference to the lives of Queenslanders.

This role is in QRO's Fines Contact Centre where we support the administration and management of fines in Queensland through the provision of excellent client service delivery in a telephony environment.

The position is based in our Southport office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Samantha Heales for further information on Samantha.Heales@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Client Liaison Officer may include: 
• Answering inbound telephone calls about inquiries related to infringement notices. 
• Providing helpful, supportive client service via effective questioning, negotiation, and conflict management techniques.  
• Assisting members of the public with inquiries related to infringements. 
• Analyse, interpret and apply relevant legislation. 
• Contributing to team and individual performance goals. 
 
To be successful in this role you will need to demonstrate: 
• The ability to deliver exceptional client service through phone, written and on-line channels. 
• The ability to analyse, interpret and apply legislation and/or policy or the ability to rapidly require this capability. 
• A working knowledge of digital and data technology/systems. 
 
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see the attached candidate information pack. 
 
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the 
process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume  and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview. 
 
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process. 

If you are interested in this role – click “Apply” to be redirected to the full advertisement, including role description and contact details. 

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/680310/26
Closing Date: Friday, 13 March 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are multiple permanent positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working for QRO - AO3 Client Liaison Officer (Word, 434KB)
  
  
  680310 26 Role Description v2 (Word, 1.15MB)