Use Your Admin Skills to Support Mental Health Care in a Fast-Paced ED Environment

Join the Mental Health Lounge within the Emergency Department at Logan Hospital as a Temporary Part-Time Administration Officer (56 hours per fortnight) for 6 months with potential extension, providing vital frontline administrative support to clinicians, patients and emergency services in a dynamic shift-based environment.

Job details

Your new role:

In this role you will support clinicians and patients in the Mental Health Lounge within the Emergency Department by:

• Managing patient registration, admission, transfer and discharge processes using hospital information systems.
• Providing professional front-of-house support to patients, families, emergency services and the public.
• Conducting patient interviews to confirm personal and financial information and complete Patient Election Forms and statutory documentation.
• Supporting medical and nursing staff with documentation and administrative requirements.
• Coordinating administrative processes for patient transfers, discharges and transport arrangements.
• Prioritising workloads and making sound decisions while working autonomously in a busy clinical environment.
• Contributing to a respectful, culturally safe and patient-focused environment.
• Working across a rotating roster including morning and afternoon shifts, weekends and public holidays.

About you:

The ideal candidate will bring strong administration skills and the ability to communicate effectively within a fast-paced clinical environment with:

• Demonstrated experience in administrative or secretarial roles with strong knowledge of office procedures.
• Excellent communication skills with the ability to tailor communication style to different audiences.
• A strong client focus with the ability to build relationships and deliver high-quality service.
• Proven organisational and time management skills with the ability to prioritise competing tasks.
• Sound problem-solving and analytical skills to support effective decision-making.
• Advanced computer skills and experience working with administrative systems.
• A commitment to confidentiality, professionalism and quality processes.

Check out our quick tips and application essentials!

What we can offer you:

• Valuable experience within a busy hospital environment supporting mental health services.
• Access to career development opportunities within Queensland Health.
• A diverse and inclusive workplace that reflects the community we serve.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS03677947_Role Description (PDF)