Are you passionate about delivering exceptional customer service and supporting patients in a busy healthcare environment? Do you pride yourself on showing empathy, patience, and professionalism while maintaining a positive attitude?

In this role, you will manage booking services for patients, coordinate schedules, maintain waiting lists, and ensure the efficient use of booking times for Consultants and Clinicians. You will be highly organised, able to manage your workload autonomously, prioritise tasks effectively, and ensure responsibilities are completed within designated timeframes.

If you are looking for a rewarding casual role where your contribution is valued and you can make a meaningful difference in patient care, we would love to hear from you.

Job details

About us:

Rockhampton Hospital is a 305-bed facility and the main referral hospital for Central Queensland, providing integrated cancer care in a new building with state-of-the-art equipment. Hospitals in Gladstone, Emerald, Yeppoon and Biloela, along with smaller rural facilities, refer patients to Rockhampton for specialist care.

The hospital supports medical training through the University of Queensland's Central Queensland Rural Clinical School and links with Central Queensland University. It offers a wide range of specialist services and is accredited for training across multiple medical specialties.

About the role:

• To ensure prospective patients have been placed on a respective waiting list and are booked within the time frame indicated on the referral form.
• Proficiently complete functions associated with the wait listing of patients, bookings for procedures/appointments, managing procedure/appointment cancellations, rescheduling and removals from the waiting list using the relevant information systems in a timely manner.
• Maintain the waiting list by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations.
• Make use of available information systems recognising decision making in clinical and management settings depends on accurate, timely, relevant, complete, concise and readily accessible information.
• Ensure efficient utilisation of all available bookings ensuring appropriate prioritisation of patients.
• Build relationships with customers, using strong communication skills and negotiation skills to understand customers' needs and to deliver a service that meets their needs and policy guidelines.

About you:

• Demonstrated ability to actively participate in a working environment support contemporary human resource practices including workplace health and safety, employment equity and antidiscrimination.
• Demonstrated ability to coordinate bookings (clinical appointments, waiting list management, scheduling and meeting outcome targets) and to ensure the delivery of a high quality service in a changing environment.
• Demonstrated ability to work effectively as an individual with limited supervision and to meet deadlines and established work priorities, and work as a member of a multi-disciplinary team in a fast paced ever changing environment.
• High level communication and interpersonal skills and the ability to consult and negotiate with clients and staff at all levels of the organisation.
• Demonstrated proficiency or ability to rapidly acquire skills in the use of Clinical Information Systems utilised for booking purposes or ability to rapidly acquire these skills.

What we offer:

• An hourly rate between $49.97 - $55.57 p.h. (Including 25% leave loading)
• 12.75% employer superannuation contribution

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Employee Assistance Program (EAP)

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6C677882

Applications close: Monday, 23 March 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6C677882 - Administration Officer (PDF)
  
  Information for Applicants (PDF)