Join Our Team as a Patient Administration Officer in Princess Alexandra Hospital.

We are seeking a Patient Administration Officer to support the delivery of high-quality healthcare services within a hospital environment. In this role, you will provide frontline customer service to patients, visitors and staff while managing administrative processes that support patient care, appointments, records and hospital operations.

Job details

Your new role:

The Process 

This Expression of Interest collects a variety of information that will help identify potentially suitable applicants for future casual employment opportunities. If deemed suitable your details will remain in the Talent Pool for a period of 12 months and should there be an employment opportunity you will be contacted to discuss the opportunity further. Additional selection processes (interview, reference checks and pre-employment checks) to further assess suitability for appointment to a specific position may be required. 

 Please note: 

• As part of the talent pool, you may be offered a casual permanent or temporary employment opportunities that become available based on the order of merit.
• A pool will generally continue for a 12-month period.
• If you are placed in the talent pool, you may be offered a position within the relevant time period, however your appointment to a position is not guaranteed.
• By submitting an Expression of Interest, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy at Metro South Health, please submit your application for the relevant vacancy via the Smart Jobs website and follow the process outlined for that vacancy.

As a Patient Administration Officer, you will play an important role in supporting patient care by providing efficient administrative and customer service support within the hospital. Key Responsibilities

• Provide friendly and professional front counter, phone and email support to patients, visitors and staff
• Maintain accurate patient demographic and admission information within hospital systems
• Assist with patient interviews and completion of Patient Election Forms (PEF)
• Coordinate patient appointments, procedures, cancellations and waiting lists

About you:

You are a highly organised and customer-focused administrator who enjoys helping people and working as part of a collaborative healthcare team. 

• Strong customer service experience, ideally in healthcare or administration
• Excellent communication and interpersonal skills
• Ability to manage competing priorities in a fast-paced environment
• High level of accuracy and attention to detail in data entry and documentation

Please include your preference for full-time / part-time or casual as well as list your availability. This can be documented on the attached Candidate Information & Availability Request form.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging.

About us:

The Princess Alexandra Hospital (PAH) provides world class health care to adults in Brisbane City's southern suburbs. We employ more than 6,000 staff and are one of Australia's leading academic and research health centres. We provide emergency, medical, mental health and surgical services, including liver and kidney transplant. 

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. 

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MSTP678464 (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  Candidate Information Availability Request Form (002) (Word)