Be the Frontline of Care – Join Redland Hospital’s Emergency Department Team

Play a vital role at the heart of a fast-paced Emergency Department, delivering exceptional administrative support that helps patients receive timely, compassionate care when it matters most.

Job details

Your new Role:

This position delivers high-quality, patient-centred administrative support in the Emergency Department at Redland Hospital. As the first point of contact, you will greet and assist patients, families, and visitors, respond to enquiries, and provide essential support to clinical staff. You'll coordinate admissions, transfers, and discharges, maintain accurate patient records, and assist with revenue-related processes to keep the department running efficiently. Working both autonomously and within a multidisciplinary team, you will promote safety, quality, and equity while contributing to positive patient care outcomes.

About You:

You are a proactive, detail-oriented administrator who thrives in a fast-paced Emergency Department, delivering compassionate, efficient support to patients and clinical teams.

• Deliver exceptional customer service with empathy, patience and a positive, client-focused approach
• Build strong team relationships and effectively manage your workload to support team and unit priorities
• Communicate clearly and professionally, with discretion, diplomacy and strong listening skills
• Demonstrate a strong work ethic, take pride in your work, and work confidently both independently and in a team
• Contribute to continuous improvement and uphold quality and safety standards
• Bring solid administrative capability with intermediate to advanced computer skills

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Bayside Health Service:

The Bayside Health Services is the primary provider of public hospital services to southern bayside suburbs of Brisbane City and includes:

• Redland Hospital – a 188 bed acute secondary teaching hospital
• Wynnum Primary Care Centre – Gundu Pa – a 24-hour Primary Care Clinic, Oral Health, Allied Health including Child Development Services, Addiction and Mental Health Services and Breast Screen Australia.
• Marie Rose Centre – a Clinical Services Capability Framework (CSCF) level one, 24-hour primary emergency care clinic located on North Stradbroke Island

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS04678888 - Role Description (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)