Not your average 9–5… ready for a role that never sleeps?

Step into a fast-paced, 24/7 customer service environment where you’re at the heart of keeping healthcare moving. From managing patient records and handling enquiries to supporting busy clinical teams, you’ll be the go-to person making sure everything runs smoothly behind the scenes. One minute you’ll be solving problems, the next you’ll be coordinating information across teams, all while delivering exceptional service with accuracy and care.

If you’re organised, quick-thinking, love variety and thrive in a team that keeps things ticking around the clock, this is your chance to jump into this rewarding role.

Job details

About us:

Rockhampton Hospital Medical Records Department, a vital hub of health information located on the ground floor of the Medical Services Building (MSB). As a key member of our team, you will join a high-energy, 24/7 service dedicated to supporting the health journeys of our community.

We take pride in being a fast-paced department where every task directly impacts patient care. Your role will be essential in ensuring the seamless storage and distribution of medical records, providing our clinical staff with the accurate information they need to deliver the best possible outcomes for our consumers at any hour of the day or night.

About the role:

What you'll be doing:

• Be the go-to behind the scenes, keeping the Medical Records Department running smoothly in this 24/7 role, and deliver top-notch customer service every step of the way.
• Jump into a fast-paced admin role - answering calls, supporting reception, managing documents, and keeping things organised (think scanning, stock, correspondence and more).
• Bring your tech skills to life with accurate data entry, basic word processing, and spreadsheets that keep everything on track.
• Track down and manage medical records across inpatient, outpatient, emergency and research areas - because the right information at the right time matters.
• Pitch in where it counts, supporting your team to hit deadlines and keep priorities moving.
• Connect, communicate and collaborate, working confidently with a multidisciplinary team while delivering great patient-focused service, even when things get busy.
• Navigate key Queensland Health and CQHHS systems like a pro to keep information flowing and services running seamlessly.

About you:

What you bring to the role:

• Be tech-savvy and confident navigating computerised clinical systems and databases with ease.
• Show off your organisational chops with sharp numerical filing skills - think Terminal Digit Filing System on point!
• Know your way around Information Privacy and Release of Information like a pro, keeping sensitive data secure.
• Thrive both independently and as a team player, helping the department hit its goals while keeping the workflow smooth.
• Stay on top of priorities and roll with the punches—flexible workload management is key.
• Be ready to move! This role is physically active, with plenty of ladder climbing and trolley manoeuvring to keep things running efficiently.

What we offer:

Total monthly remuneration value of up to $7,058 p.m. is comprised of:

• An hourly rate between $39.98 – $44.46 p.h.
• An hourly rate between $49.97 - $55.57 p.h. (Including 25% casual loading)
• 12.75% employer superannuation contribution
• 17.5% leave loading (Not applicable for casual employment)

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6C679188

Applications close: Thursday, 9 April 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  RK6C679188 - Administration Officer (Medical Records) (PDF)