Think you can keep up with Emergency? Now’s your chance to prove it!

Step into the centre of the Emergency Department as the go-to organiser who keeps everything administration running smoothly. Working alongside the Nurse Unit Manager, you’ll juggle calls, coordinate meetings, support recruitment, manage diaries and keep communication flowing in a fast-paced, high-pressure environment.

In an environment where no two days are the same - you’ll be the calm in the chaos, the problem-solver, the one who makes sure the team can focus on what matters most: patient care.

Job details

About us:

The Emergency Department is a dynamic workplace which treats both Adult and Paediatric populations. It is made up of 17 acute patient treatment areas, 3 resuscitation bays, triage, and Queensland Ambulance Service (QAS) assessment areas, and a Fast-Track area which treats less acute presentations. The Emergency Department also manages a 12-bed Short Stay Unit.

The Emergency Department sees on average 150 patients per a 24-hour period, and sees a vast range of clinical presentations, and works with patients from culturally diverse backgrounds. As a result of being a referral hospital for Central Queensland the Emergency Department sees a large amount of critically unwell and trauma cases and works closely with the Royal Flying Doctor's Service (RFDS).

Check out more in our ED > Emergency Department | Instagram

About the role:

Not only will your day to day workload will consist of general administration duties, you will be the right-hand rockstar for the Nurse Unit Manager, keeping the unit running smoothly, efficiently, and with total confidentiality. Your support will mean keeping the NUM'S calendar on point by coordinating meetings and appointments like a pro.

You will be communicating with patients and staff with empathy, patience, and show a can-do attitude that leaves a positive impression every day. Being the trustworthy individual, you will own the flow of sensitive information and be the point of contact for all staff-related communications.

Ready to turn data into insights, manage spreadsheets, databases, and reports that keep the department informed, organised, and ahead of the game? Your chance is now!

About you:

• While not mandatory, qualifications in Administration or Business would be well regarded.
• Demonstrated ability to work autonomously and act as an effective member of a multidisciplinary team to provide an effective customer focused service.
• Demonstrated problem solving skills, and the ability to perform duties on a day to day basis in the absence of decision makers.
• The ability to establish work priorities and meet deadlines when work priorities conflict.
• Possession of a working knowledge or an ability to rapidly acquire a sound knowledge of medical terminology.
• High-level interpersonal skills and the ability to communicate with officers at all levels within a large organisation, the general public and external agencies with the possession of tact, diplomacy and discretion.

What we offer:

Total remuneration value of up to $50,292 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6C679201

Applications close: Thursday, 9 April 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6C679201 - Administration Support Officer (Emergency) (PDF)
  
  Information for Applicants (PDF)