Take the next step in your career with this exciting opportunity within Corporate Services Division. Provide state-wide complex technical claims and redress advocacy and advisory services to Queensland Health, including Hospital and Health Services, the Department of Health, and Queensland Ambulance Services. This will include claims management responsibilities in certain circumstances, including historic child sexual abuse civil litigation matters and redress applications made under the Institutionalised Child Sexual Abuse National Redress Scheme.

Job details

What you'll do  

• Draft, review and provide high-quality professional claims and/or redress advice to support our clients in line with relevant processes and timeframes;
• Critically peer review advice and work. Provide well-considered, solutions-focused feedback which ensures accurate and professional advice is provided to clients;
• Lead and participate in small to large, including complex, allocated projects/initiatives to ensure they are completed to a high quality, and on-time using an appropriate project management methodology;
• In line with the Queensland Health templates and standards, research and prepare complex reports, submissions, and executive correspondence relating to claims and/or redress
• Conduct appropriate research (i.e. investigate, anlayse, interpret, evaluate) to ensure advice and support provided is accurate, in line with industry best practice and acknowledges the unique challenges faced by Queensland Health;
• Regularly monitor, analyse, interpret and report on insurance market trends and risks to support a better understanding of the impact and influence the industry has over clients' actions, interactions, coverage and decisions;

About you  

We are searching for someone who:  

• Is passionate about claims management and has a solid understanding of claims processes, ideally within a commercial insurance or self‑insurance environment
• Demonstrates excellent customer service skills, with the ability to communicate clearly, sensitively, and professionally with a range of stakeholders
• Has strong attention to detail, ensuring accuracy in documentation, assessments, and decision‑making
• Is able to assess coverage, liability, and factual information and apply policy frameworks appropriately
• Can prioritise competing demands and manage multiple matters effectively in a time‑sensitive environment
• Enjoys working collaboratively as part of a team while also being comfortable working independently

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

This role offers flexible part‑time working arrangements of 14.5 hours per week, which can be worked over two or three days to suit individual needs. The hours can be structured to align with school hours, making this an ideal opportunity for someone returning to the workforce who is seeking meaningful work with genuine flexibility and work–life balance.

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Advisor Claims and Redress RD (PDF)
  
  QH Applicant Pack_20251027 (PDF)