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Service Design Practice Lead
Fortitude Valley
Take the next step in your career with this exciting opportunity within Operations and Performance Branch.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO8 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/EHQ679481 |
| Closing date | 15-Apr-2026 |
| Job duration | Permanent Full-time |
| Contact person | Arash Imani |
| Contact details | 0735425947 Access the National Relay Service |
The role
The Service Design Practice Lead is accountable for the leadership, governance and effective operation of the service design and lifecycle practice across the service portfolio.
The role is the recognised lead for Service Design and Lifecycle Management providing practice leadership, decision support and quality assurance across service design and architectural activities.
The Practice lead oversee the development and assurance of artefacts produced by Service Architects and the Service Lifecycle and Assurance Specialist, ensures effective pipeline planning and prioritisation and maintains oversight of financial recoveries associated with Service Design activities.
Key responsibilities:
- Act as the recognised practice lead and primary contact point for the Service Design and Lifecycle Management team.
- Plan, prioritise, and manage the Service Design pipeline of work, ensuring visibility of demand, capacity, dependencies and sequencing across activities.
- Provide guidance and quality review of artefacts and deliverables produced by Service Architects, ensuring alignment to agreed standards and design principles.
- Facilitate customer and stakeholder communication for the Service Design stream, ensuring engagement is timely, clear, and consistent.
- Oversee and support completion of financial recoveries and cost allocations associated with Service Design activities.
About you
We are searching for someone who:
- Proven experience in developing, contributing to and review architectural strategies, designs and roadmaps that meet the strategic requirements of the health system (SFIA Skill: STPL – Enterprise Architecture level 6)
- Ability to provide specialist advice relating to service architecture, influencing the broader architecture, ICT planning and any investment activities (SFIA Skill: CNSL – Consultancy level 5) (NHS: Effective and strategic influencing)
- Proven ability to develop and manage stakeholder relationships, facilitate open communication, and capture and disseminate information (SFIA Skill: RLMT – Stakeholder relationship management level 5) (NHS: Collaborative working)
- Proven ability to provide strategic direction that enables the delivery of sustainable, value for money, fit for purpose services and technologies that meet the business requirements of customers and service delivery (SKIA Skill: ITSP – Strategic Planning level 5)
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
