Switchboard Administrator – Make Every Call Count

Be the first point of contact for one of Queensland’s major hospitals. Join a dynamic switchboard team delivering vital communication services in a fast-paced healthcare environment. Placement in the Switchboard Services Talent Pool at Princess Alexandra Hospital makes you eligible for permanent, casual, or temporary full-time or part-time roles for up to 6 months.

Job details

Your new role:

As a Switchboard Administration Officer, you will play a critical role in supporting communication across the hospital. You will respond to incoming calls, coordinate paging systems, and ensure urgent communications are managed quickly and accurately.  Key responsibilities include:

• Answering and directing incoming calls professionally and efficiently
• Responding to emergency calls and activating hospital code procedures
• Operating multiple computer-based switchboard and paging systems
• Providing administrative support to ensure smooth switchboard operations

About you:

You are a calm and confident communicator who thrives in a fast-paced environment. You enjoy helping people and can manage competing priorities while maintaining professionalism and accuracy.

Your key strengths include:

• Customer Service Excellence – Deliver professional and helpful service to a wide range of callers
• Communication Skills – Clearly convey information and manage calls with confidence
• Organisation & Multitasking – Prioritise tasks and manage high call volumes effectively
• Technical Confidence – Comfortable using multiple computer systems and telephony platforms

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  MSTP679843 Role Description (PDF)
  
  We are MSH - five reasons why you should join us (PDF)