Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As Operations Manager, you will be a key leader within the Faculty of English Language and Migrant Education (ELME), contributing to the strategic and operational planning processes to ensure the provision of quality, cost effective teaching and related vocational education and training services. 

You will lead and manage highly effective educational and administrative delivery teams to provide options to exceed the needs of the market and customers in a contemporary learning and teaching environment.

This position reports to the Director of Faculty, ELME. 

This is a Permanent full-time opportunity based primarily at South Bank campus however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation.
• Establish and maintain quality networks and relationships with key stakeholders within the relevant industry.
• Drive employee development opportunities and assist with the induction and mentoring of new staff within the organisation.
• Support to team managers in building their capability to lead and manage semi-autonomous business teams that build revenue and customer satisfaction.
• Utilise innovative business solutions to assist team managers in timetabling activities for the Faculty and teams ensuring programs are financially viable, resourced effectively and adhere to educational qualification outcomes.
• Consult and negotiate with internal service providers on behalf of the Faculty to ensure required business outcomes are met.
• Manage the achievement of key performance indicators relating to contractual revenue sources.
• Analyse performance data against negotiated key performance indicators to identify required remedial action and ensure targets are met.
• Working in collaboration with the Director of Faculty and Team Managers, support and where required lead key human resource management issues within the Faculty including negotiation and development of staff performance development plans, leave management and professional development and industry currency.
• Support the Faculty Director in the general management and operations of the Faculty including contributing to the development, planning and monitoring of the budget and the development and writing of responses to tender and sales opportunities.
• Support the Faculty Director in building leadership and management skills of Team Managers.
• Manage educational and administrative processes on behalf of the Faculty including award eligibility, packaging rules, graduation workbench and program registration.
• Maintain an understanding of the commercial aspects of TAFE including financial and business performance and any impact from external factors. 
• Actively engage with industry, business and the community.    
• Continuously promote new ways of improving efficiency by reducing cost and enhancing outcomes.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Demonstrated ability to contribute to the development of plans, strategies and key performance indicators.  
2. Demonstrated capacity to analyse client needs, define goals and manage resources effectively to deliver high quality results within specified timeframes.
3. Ability to develop, lead, motivate and support work teams providing a range of services in an environment of change with an emphasis on best practice.
4. Highly developed interpersonal and communication skills including proven negotiation and conflict resolution skills, as evidenced by significant achievement in development of work practices that foster productivity.
5. Demonstrated flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.

Mandatory Qualifications/Requirements

• There are no mandatory requirements for this position.

Highly Desirable Requirements

• Qualifications in Teaching English to Speakers of Other Languages. 
• Knowledge of the Vocational Education and Training (VET) sector.
• Well developed interpersonal and management skills. 

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date:  Wednesday 22 April 2026

Job Reference Number: TQ2026-291

For further information, please contact:

Ms Jo-Liz Prosser, Director of Faculty 

Jo-Liz.Prosser@tafeqld.edu.au 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

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