Take the next step in your career as the Manager Workforce with the Health Contact Centre. Lead workforce strategy, drive service excellence and support virtual healthcare delivery across Queensland. Enjoy flexible full-time work, career growth and the opportunity to make a meaningful impact on patient outcomes.

Job details

What you'll do

In the Manager Workforce role, you will lead workforce planning and recruitment functions, including workforce analysis and retention strategies. You will provide high-level advice to support strategic decision-making, manage human and financial resources, and develop workforce initiatives that drive performance, continuous improvement and service delivery outcomes.

About you

We are searching for someone who has:

• Advanced skills and knowledge in the management, application, and evaluation of contemporary human, material, and financial resource management including knowledge and application of the Best Practice Rostering framework for Nursing and Health Practitioners.
• Ability to apply critical thinking and reasoning, advanced problem-solving skills, and expert judgement in supporting the overall management of the service.
• Expertise in using Contact Centre Workforce Management software systems or ability to rapidly acquire knowledge and skills of relevant systems. Experience in using Queensland Health's iWFM program for delivering the roster-to pay solution.
• Ability to support the integration of key objectives from the Department of Health strategic plan, Health Contact Centre operational plan, and clinical service profiles into service delivery for the Workforce Management service

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• DoH Applicant Pack (PDF)
  
  Manager Workforce TMP - Role Description (PDF)