Have heart, smarts and the finetuned organisational skills only an administrative whiz can? Emerald Hospital is looking for their next Patient Staff and Travel Officer.

Keep things running smoothly, support staff, help patients (and visitors!) and make sure communication flows effortlessly. You’ll play a key role in patient travel coordination and bookings while handling sensitive information with professionalism and care. It’s a fast-paced, people-first position where organisation, problem-solving and great communication really shine.

If you are adaptable, compassionate and switched on – we want to hear from you! Apply now and take the first step on your journey with QLD Health.

Job details

About us:

Emerald Hospital sits 300km inland from the Queensland coast, right at the heart of a vibrant regional community of around 28,000 people. It's backed by two nearby hospitals in Blackwater and Springsure, but Emerald is the main event; a 32-bed facility with operating theatres and a team of 160 legends delivering everything from acute to community and primary care.

With its Destination 2030 vision, Emerald Hospital is gearing up to become the Central Highlands' go-to hub for emergency, maternity, diagnostics, and selected surgeries. Add in a strong push for Telehealth, and it's all about bringing high-quality care closer to home – no long road trips required.

About the role:

In this role, you're the ultimate organiser, delivering top-tier admin support across the whole hospital and keeping things running like a well-oiled machine. You'll be the friendly voice and helpful face people turn to, answering questions, solving problems, and making sure staff, patients, and visitors feel supported every step of the way.

Travel coordination? That's your moment to shine! Organise patient and staff travel, process claims and juggle bookings and accommodation like a pro (even the tricky, last-minute or non-standard ones). You'll become a go-to expert in the Patient Travel Subsidy Scheme, helping people navigate it with confidence and care.

Handle important data and records, keeping everything accurate and up to date, while confidently making decisions within your scope and knowing when to escalate the big stuff. When things get complex, you'll investigate, connect with GPs, patients, and stakeholders, and help bring clarity to the situation.

Above all, you'll bring strong communication skills, professionalism, and a calm, compassionate approach especially when dealing with sensitive situations. Whether you're working independently or as part of the team, you'll keep things flowing smoothly and make a real difference every single day.

About you:

• You've got admin smarts and pick things up lightning fast! Especially when it comes to travel bookings, approvals, and finding the most cost-effective options.
• Systems and databases don't scare you. Bonus points if you can juggle accounts, compliance, and data entry like a pro.
• You're the calm in the chaos. You know how to support patients and their families with empathy, kindness, and real understanding when they need it most.
• Policies, procedures, rules? You either know them or you're ready to learn them quickly and use them with confidence.
• Your communication game is strong. You can write clearly, speak confidently, and connect with all kinds of people without breaking a sweat.

What we offer:

Total remuneration value of up to $50,292 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) CH6D680680

Applications close: Wednesday, 29 April 2026

#Emerald

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  CH6D680680 - Patient and Staff Travel Officer (Emerald) (PDF)