Lead with purpose: Drive excellence in outpatient administration

Join a dynamic healthcare team where your leadership and organisational expertise will directly support high-quality patient care—playing a pivotal role in shaping efficient, responsive, and compassionate outpatient services.

Job details

Your new role:

This role is responsible for leading and coordinating the administrative function within the Specialist Outpatients Department to ensure the delivery of high-quality, client-focused services.

• Lead and supervise the administrative team, ensuring effective day-to-day operations, staff performance, and a supportive team environment
• Oversee administrative functions including appointment scheduling, reception, billing, and communication flow while ensuring compliance with policies and procedures
• Act as the primary point of contact for the unit, managing incoming and outgoing communications and liaising with internal and external stakeholders
• Drive continuous improvement through quality initiatives, data integrity management, and contribution to strategic objectives and performance outcomes

About you:

We are seeking a proactive and capable administrative leader who thrives in a fast-paced healthcare environment and is committed to delivering high-quality service outcomes.

• Demonstrated experience in leading administrative teams, including staff supervision, performance management, and fostering a positive team culture
• Strong organisational and communication skills, with the ability to manage competing priorities and maintain effective stakeholder relationships
• Proven ability to work both autonomously and collaboratively, applying sound judgement and contributing to process improvements and change initiatives
• High level of professionalism, integrity, and commitment to confidentiality, equity, and compliance with relevant policies and standards

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Queen Elizabeth II Jubilee Hospital:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS05680744 Role Description (PDF)