Do you enjoy communicating with people while applying strong analytical, investigative, and problem-solving skills? This could be the perfect role for you!

We are seeking a candidate with experience in accounts receivable and cash handling, who can demonstrate excellent communication and interpersonal skills. You will be confident liaising within a multidisciplinary environment and building effective working relationships.

In this role, you will work autonomously, taking pride in delivering high-quality service as part of the Revenue team at Rockhampton Hospital. The successful candidate will be able to quickly develop a strong understanding of corporate information systems and have experience using database and spreadsheet applications.

Join a knowledgeable, high-performing, and supportive team that values collaboration and a positive work environment.

Job details

About us:

Rockhampton Hospital is the largest hospital in Central Queensland and the main referral hub for the region. Rockhampton Hospital will play an important role in achieving the objectives set out in our Destination 2030: Great Care for Central Queenslanders strategy. We will deliver expert care close to home by investing in a range of specialist services at Rockhampton Hospital for all Central Queenslanders.

About the role:

• Interpret and apply relevant legislation, policies, procedures and agreements pertaining to the accounts receivable function, including patient eligibility, billing and Private Practice arrangements.
• Work autonomously and show initiative in solving problems within established guidelines with minimum supervision.
• Manage various types of invoicing.
• Follow up of outstanding accounts and maintain comprehensive accounts notes in relation to outstanding balances.
• Maintain databases, process forms, update information systems and follow up discrepancies in an accurate and timely manner.
• Identify opportunities for improvement and promote and follow through with quality initiatives within the team.
• Provide duties including answering all enquiries and providing accurate advice on matters relating to Revenue Office functions.

About you:

• Experience in accounts receivable and cash handling.
• Demonstrated knowledge or the ability to rapidly acquire sound knowledge of the provisions of relevant Policy, Procedures, Legislation or Directive, which relates to patient eligibility, billing and Private Practice arrangements.
• Demonstrated high standard of communication and interpersonal skills with the ability to consult and negotiate with patients, external agencies and a wide range of health personnel.
• Demonstrated ability to apply analytical, investigative and problem-solving skills and use sound judgment when liaising and negotiating with key stakeholders.
• Demonstrated organisational ability, together with the ability to operate with a high level of independence and resourcefulness.
• Demonstrated knowledge or the ability to rapidly acquire sound knowledge in corporate information systems and experience using database and spreadsheeting programs

What we offer:

Total remuneration value of up to $8,382 p.m. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6D680987

Applications close: Monday, 11 May 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  RK6D680987 - Administration Officer (Patient Accounts) (PDF)