Do you have a passion for and expertise in Administration management? We have an opportunity for AO4 Administration Team Leader to join our Townsville Team

Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Administration Team Leader, you will: 

• Supervise, guide, motivate, and support the Education Delivery Support team at TAFE Queensland North in providing efficient and effective delivery support to the region’s internal and external clients to ensure the region’s outcomes are achieved.

This position reports to the Delivery Support Manager

This is a Permanent, Full-Time opportunity

The position will be based primarily at Townsville Trade Training Centre (Bohle Campus) however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Coordinate and supervise the day to day operations of the Education Delivery Support team ensuring day to day activities align with business operations including:
  • Monitoring the reporting of Electronic Training and Assessment Strategy (eTAS), validation and course review completions.  Monitoring and ensuring the region’s quality checks occur prior to results being entered into Student Management System (SMS).
  • Ensure missing result reports are sent out to relevant portfolios in a timely manner and follow ups occurs.
  • Liaising with portfolio teams about program information for advertising/selling including current enrolment forms, timetables, room locations, fees, and program information brochures are accurate and up to date.
  • Ensuring student records including Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) data are accurate.
• Provide guidance, support, and performance management to the Education Delivery Support team to ensure the application of consistent and efficient work processes and equitable workload distribution.
• Contribute to improvement in business processes and practices. Continually review and improve relevant processes and information ensuring compliance with the region’s quality system related standards, and participate in the development of new systems and technologies to ensure the region’s sustainability goals are being met.
• Undertake research and development on matters relating to business functions including managing the process of establishing and maintaining an accurate and up to date database of program and training program information to enhance the service provided to internal and external clients.
• Ensuring educational delivery support fulfilment by negotiating and resolving issues in accordance with region’s procedures and providing follow-up and feedback to both internal and external clients.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Demonstrated ability to supervise the activities of the Education Delivery Support team to effectively and efficiently meet defined outcomes and timelines.
2. Utilise computerised management information systems to prepare reports and briefings and apply statistical measures to workflows for resourcing, rostering, scheduling, and performance measurement.
3. Work collaboratively and build and sustain positive relationships with team members and clients to achieve outcomes.
4. Always act professionally, ensure compliance with relevant policies and procedures, and contribute to business improvement through the review of systems and procedures.
5. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.

Highly Desirable Requirements

• Recognised qualifications in Business Administration or related discipline would be highly regarded.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 7 May 2026

Job Reference Number: TQ2026-343

For further information, please contact:

Angela Reed, Delivery Support Manager

angela.reed@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

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