Take the next step in your career as a Service Leader within Payroll Recovery Services! The primary purpose of the Service Leader role is to oversee the delivery of customer focused payroll service to clients of Queensland Health through payroll and related administrative processes and systems.

Job details

Payroll Recovery Services delivers Queensland Health's overpayment and loan management function, striving to deliver quality, responsible, accountable and outcome-focussed recovery services. As the Service Leader, you will play a key leadership role in supporting this objective by overseeing the day-to-day operations of the case management functions. This role requires strong analytical and interpersonal skills, along with a proven ability to lead, problem solve and collaborate in a dynamic team environment.

Key responsibilities include:

• Lead, manage and coach a high performing team, within a diverse operating model of an integrated and complex overpayment and loan management function to achieve professional standards and defined service levels, and complying with relevant controls.
• Develop and coach a proactive case management leadership team that actively looks for improved strategies to manage workload and achieve high level customer service outcomes.
• Identify and make recommendations to implement strategies to develop a professional workforce of motivated, healthy and connected people who demonstrate productive work practices with a focus on supporting the growth and development of staff.
• Review, develop and implement overpayment management systems, policies and processes within an agreed timeframe and schedule, and foster a commitment to continuous improvement.

Role fit:

We're looking for someone who has demonstrated experience to lead and manage a customer service team, to deliver quality services within a complex and diverse environment, including knowledge and application of contemporary human resource management practices. You will have well-developed written and oral communication skills and the skillset to effectively negotiate, influence and solve problems in a client-focused environment of change and continous improvement. As a Service Leader, you will also possess leadership, management and change management skills to build and sustain a high performing team with a relationship-based culture involving active and regular engagement focussed on individual and team success.

Why work for us:

• Competitive salary rates
• Employee wellbeing program
• Leave loading
• 38 hour full-time work week

Ready to apply?

For further information on how to apply please review the attached Role Description.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CSD681164 RD (PDF)
  
  DoH Applicant Pack (PDF)