Step into leadership and make a real difference - supporting lives where it matters most!

Join a purpose-driven team as a Senior Client Service Officer (temporary part-time), delivering essential support that improves the lives of Queenslanders through the Medical Aids Subsidy Scheme (MASS).

Job details

Your new role:

As a Senior Client Service Officer, you will play a key role in leading administrative service delivery for a statewide program, ensuring clients receive essential aids and equipment efficiently and equitably.

• Lead and support a high-performing administrative team delivering statewide services
• Coordinate procurement, invoicing, and service delivery for funded aids
• Drive continuous improvement and contribute to service innovation
• Collaborate with internal and external stakeholders to ensure timely outcomes

About you:

We are looking for a motivated and organised professional who thrives in a fast-paced environment and is passionate about delivering high-quality service outcomes.

• A strong communicator with the ability to engage and influence diverse stakeholders
• Highly organised, with proven experience managing competing priorities and deadlines
• Confident in using data, systems, and reporting to inform sound decision-making
• A collaborative team player with a proactive, solutions-focused mindset

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Medical Aids Subsidy Scheme (MASS) provides funding for assistive technology (aids and equipment) to eligible Queensland residents who have a permanent and stabilised condition or disability.  The scheme assists people to live at home and avoid early or inappropriate residential care or hospitalisation. Assistive technology is subsidised on a permanent loan basis, through private ownership or the supply of consumables.

MASS is a statewide service managed by Queensland health and hosted through the Metro South Hospital Health Service, Community and Oral Health, with offices in Brisbane and Townsville.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS05681814 Role Description (PDF)