Provide efficient, timely and effective debt management services and contribute to the effective operations of the Accounts Receivable Team.

Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Assistant Debt Resolution Officer you will be responsible for:

• Provide efficient, timely and effective debt management services and contribute to the effective operations of the Accounts Receivable Team.
• Provide support to Finance and other teams within the CFO portfolio as required. 
• Provide information and assistance to both internal and external stakeholders.

This position reports to the Team Leader, Accounts Receivable.

There are 2 Permanent, Full-Time opportunities, unless otherwise determined.

The position will be based primarily at Mount Gravatt however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Monitor customer accounts, reviewing aging and at-risk accounts and undertake proactive debt recovery action via telephone, electronic and mail communication methods to facilitate prompt payment of overdue accounts. 
• Proactively manage payment plans including monitoring and following up overdue payment plans and direct debit dishonours in accordance with TAFE Queensland policies and procedures.
• Maintain up to date information on the status of accounts and monitor and report on the debt status. 
• Assist team members with the management of customer accounts and debt collection activities, and other team functions as required.
• Issue invoices and notices to students. 
• Prepare debt referrals to debt collection agencies, in accordance with the TAFE Queensland policies and procedures. 
• Gather information for the write-off of irrecoverable debt write off, providing all relevant information to enable appropriate and informed decision-making by TAFE Queensland.
• Prepare draft correspondence and reports and assist in the preparation and maintenance of work instructions.
• Perform duties to a high-level utilising various software packages including word processing, spread sheeting, finance, banking and student administration systems.
• Proactively manage your own workflow taking ownership for the accurate completion of your work in accordance with applicable legislative, policy or procedural requirements, while ensuring day to day activities align with business operations. 
• Identify opportunities for process improvements and implement measures that continually improve the performance of the invoicing and debt management team.  
• Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness and sustainability
• Undertake other work across the broader Financial Services and CFO portfolio as directed.
• Contribute to the success of transformation and cultural change through promoting and modelling the values of Safety First, Working Together, Focusing on our Customer, Taking Responsibility and Showing Initiative.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment, with demonstrated time management and organisational skills including the ability to prioritise tasks and manage multiple deadlines. 
2. Well-developed knowledge of and skills in the utilisation of a variety of software packages and management information systems, with specific experience in finance (accounts receivable) systems and Microsoft Office programs (Excel and Word). 
3. Effective communication and interpersonal skills including the ability to effectively liaise, consult and negotiate with a broad range of stakeholders, and work both independently and within a team. 
4. Well-developed analytical, conceptual skills and attention to detail. 
5. Displays a good working knowledge of debt management principles and practices

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 5:00pm, Monday 1 June 2026.

Job Reference Number: TQ2026-423

For further information, please contact:

Carmen Christophers
Team Leader, Accounts Receivable
Carmen.Christophers@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• No File Attached