Make Every Interaction Count in a Rewarding Hospital Ambassador Role

Join Metro South Health as a permanent full-time or part-time Hospital Ambassador at Logan Hospital, Meadowbrook, where you’ll play a key role in supporting patients, visitors and staff through proactive engagement, respectful communication and de-escalation support within a multidisciplinary healthcare environment.

Job details

Your new role:

As a Hospital Ambassador, you'll help create a safe, welcoming and supportive environment for patients, visitors and staff through proactive engagement, compassionate communication and strong teamwork by:

• Proactively engaging with patients and visitors to enhance their hospital experience
• Using verbal de-escalation and interpersonal skills to reduce aggressive or disruptive behaviour
• Building positive relationships with clinical teams including Nursing, Mental Health, Security and Allied Health staff
• Providing way-finding assistance, general support and practical information to patients and visitors
• Monitoring designated clinical areas and reporting any concerns relating to patient wellbeing or safety
• Participating in multidisciplinary briefings and contributing to behaviour support strategies
• Supporting a respectful, inclusive and patient-focused healthcare culture

About you:

You are a calm, empathetic and professional communicator who thrives in fast-paced environments and is passionate about delivering positive customer experiences within healthcare settings with:

• Experience working in customer service, healthcare, community services, security or support-focused environments
• Strong verbal communication and conflict resolution skills
• The ability to remain composed and exercise sound judgement in challenging situations
• Demonstrated ability to build rapport with a diverse range of people
• A collaborative approach and ability to work effectively within multidisciplinary teams
• Strong observation, problem-solving and situational awareness skills
• Flexibility to work across a 24/7 roster including weekends and public holidays
• A commitment to safety, respect, professionalism and inclusive care

Check out our quick tips and application essentials!

What we can offer you:

• Opportunities to work alongside experienced multidisciplinary healthcare professionals
• A diverse and inclusive workplace that values respect, compassion and collaboration
• Access to career development and internal progression opportunities across Metro South Health
• Flexible work practices that support work-life balance
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS06683416_Role Description (PDF)