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Administration Officer
Surgical, Treatment and Rehabilitation Service, Herston
Temporary full-time opportunity to provide professional and high level administrative and frontline support to all patients, visitors, and employees of the Surgical, Treatment and Rehabilitation Service (STARS).
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/STR683403 |
| Closing date | 03-Jun-2026 |
| Job duration | Temporary Full time (4 Months) |
| Contact person | Tyson Branch |
| Contact details | 0407162876 Access the National Relay Service |
About the role
Temporary full-time opportunity to respond to general customer inquiries and provide timely and accurate information and assistance to clients and staff to facilitate efficient service delivery within the dynamic environment of Gastroenterology and Endoscopy Services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and via telephony services, asking questions, responding to enquires and providing accurate information
- Confidently execute required work through the utilisation of information systems including Microsoft Office Suite, Hospital Based Corporate Information System (HBCIS), Enterprise System Management (ESM), Electronic Booking System (EBS), Q-Flow, Interpreter Services, Smart Referrals, integrated electronic Medical Record (ieMR), Message Media, Amazon Connect and RiskMan.
- Proficiently complete tasks associated with bookings for appointments including admissions and discharges, managing cancellations, outcomes, confirmations, ongoing verifications, rescheduling and removals from the waiting list using the relevant information systems, ensuring alignment with the Implementation Standards and seeking involvement of the MDT as necessary
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
