Bring your healthcare administration expertise to a specialised Women’s & Children’s team at Logan Hospital.

Temporary Full-Time (6-month maternity leave backfill) opportunity based at Logan Hospital, Meadowbrook, providing specialised administration and booking support within Maternal Fetal Medicine and the Women’s & Children’s Service Line.

Job details

Your new role:

As the Administration Officer within Maternal Fetal Medicine, you will play a key role in supporting women with high-risk pregnancies by ensuring the smooth coordination of appointments, waitlists and specialised services through efficient and compassionate administration, including:

• Coordinating specialist scan and counselling bookings for Maternal Fetal Medicine patients.
• Managing appointment scheduling, cancellations, waitlists and referrals using HBCIS/ESM systems.
• Ensuring patients are booked within clinically required timeframes in line with Queensland Health policy.
• Providing high-level customer service with empathy, professionalism and confidentiality.
• Supporting clinicians through effective utilisation of available booking times.
• Responding to enquiries from internal and external stakeholders in a timely and professional manner.
• Working collaboratively within a multidisciplinary team while also operating independently when required.
• Contributing to continuous service improvement and maintaining compliance with Queensland Health policies and procedures.

About you:

You are an organised and proactive administration professional who thrives in a busy healthcare environment and enjoys delivering exceptional customer service, with:

• Previous experience in healthcare administration, appointment scheduling and waitlist management.
• Strong working knowledge of office procedures and administrative processes.
• Experience using HBCIS/ESM systems, with KARISMA knowledge highly regarded.
• Excellent communication and interpersonal skills with the ability to build strong stakeholder relationships.
• The ability to prioritise competing workloads and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to work both autonomously and within a team.
• A high level of attention to detail, professionalism and confidentiality.
• A commitment to quality service delivery and continuous learning.
• Previous exposure to Maternal Fetal Medicine or women's health services highly desirable.

Check out our quick tips and application essentials!

What we can offer you:

• A supportive team culture focused on collaboration, inclusion and patient-centred care.
• Exposure to a diverse and dynamic healthcare environment within one of Queensland's largest health services.
• Flexible working arrangements that support work-life balance where operationally appropriate.
• Opportunities to further develop your healthcare administration skills and career pathway.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS06683725_Role Description (PDF)