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Ambassador
Bribie Island
Join Metro North Health as an Ambassador – Security Services and play a vital role in creating a safe, welcoming, and supportive healthcare environment.
Job details
| Position status | Permanent |
|---|---|
| Position type | Part-time |
| Occupational group | Emergency & Protective Services |
| Classification | OO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/MN683761 |
| Closing date | 05-Jun-2026 |
| Job duration | Permanent Part time Opportunity |
| Contact person | Rachel Mullan |
| Contact details | (07) 3410 2805 Access the National Relay Service |
About the role
This is a non-traditional security position focused on proactive engagement with patients, visitors, and staff. You will use empathy, respect, and strong communication skills to help prevent and de-escalate challenging situations, enhancing the overall patient experience while supporting clinical teams.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Functions in accordance with legislation (e.g. Mental Health Act 2016, Aged Care Act 1997 and Disability Act 2014) when undertaking activities as delegated to provide accountable care that is safe and relevant for individuals and groups.
- Fulfil the responsibilities of this role in accordance with Queensland Health's core values, as outlined above.
- Participates in the development of quality improvement activities and the application of research and evidence-based practice, in collaboration with clinicians and other stakeholders.
- Continually monitors and actively patrols the clinical areas and waiting areas and pro‐actively engages patients, visitors and staff to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
