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Patient Services Officer
Community Mental Health, Townsville
Summary
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Exciting opportunities available now with the |
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV684030 |
| Closing date | 11-Jun-2026 |
| Job duration | |
| Contact person | Sara Chivers |
| Contact details | (07) 4433 8144 Access the National Relay Service |
About your employer
Townsville Hospital and Health Service is a leading provider of healthcare in North Queensland, offering a dynamic and supportive environment where staff play a vital role in delivering high-quality, person-centred care.
As a major tertiary and referral service, we offer opportunities to build your skills, work collaboratively within multidisciplinary teams and contribute to continuous improvement in service delivery. We are committed to supporting our people through professional development, career pathways and a strong culture of respect, inclusion and teamwork.
Located in beautiful North Queensland, we offer the perfect balance between a rewarding career and an exceptional lifestyle, with affordable living, short commutes and easy access to coastal and outdoor environments.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $79,272 to $88,158 p.a. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus great Salary Sacrificing to increase take-home pay
- Flexible working arrangements may be available
About your opportunity
In this role, you will be the first point of contact for patients, families and visitors, delivering exceptional, person-centred customer service in a busy healthcare environment. You will play a key role in supporting patient flow and ensuring a positive experience at every stage of the patient journey.
Working as part of a collaborative administrative team, you will provide high-quality support across reception, bookings, admissions and discharge processes, while maintaining accurate patient information across multiple systems. Your strong communication skills and ability to build effective relationships will enable you to understand and respond to the needs of patients and stakeholders with professionalism and care.
This role offers the opportunity to contribute to a supportive team culture, where flexibility, cooperation and a commitment to organisational values are essential. You will also apply sound judgement to resolve day-to-day challenges and support junior team members, helping to maintain efficient and patient-focused service delivery.
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact: Sara Chivers on (07) 4433 8144.
Applications close: Thursday, 11 June 2026.
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
