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Assistant HR Systems Support Officer
Brisbane
The Department of Health are excited to welcome applications for an Assistant HR Systems Support Officer to join our Human Resources Branch! The Human Resources Branch provides advice and support, including human resource policy and strategy development; employee relations and industrial reform; executive remuneration frameworks; safety and wellbeing systems; capability and leadership initiatives; workforce management and recruitment services; performance and conduct services and HR business intelligence and other advice and implementation support across Queensland Health for whole-of-government workforce initiatives.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/CSD684194 |
| Closing date | 12-Jun-2026 |
| Job duration | |
| Contact person | Rebecca Hardware |
| Contact details | 0412 347 167 Access the National Relay Service |
About the role:
The Assistant Systems Support Officer works within the HR Business Intelligence Branch. The HR Business Intelligence team is committed, passionate and energetic about what they do. In the demanding learning landscape, the HR Business Intelligence team is responsible for maintaining and assisting in the resolution of user issues with this role supporting the Department of Health's enterprise level applications as required.
Your key responsibilities include:
- Provide an effective, timely and client focused service through problem identification, resolution and escalation.
- Provide end to end user support of Learning Management System (LMS) and other HR relevant enterprise applications as required and ensure defined service levels are met.
- Update and maintain work instructions, procedures and standards in compliance with the HR relevant enterprise applications Service Level Agreements (SLA).
- Generate monthly reporting and undertake monitoring responsibilities for SLA purposes.
- Test and investigate enhancements and changes to the HR relevant enterprise applications as required including any component required to maintain defined service levels.
Role fit:
A strong fit for this role is someone who can confidently manage Learning Management Service (LMS) requests by resolving common issues, documenting actions, and escalating when needed, while also supporting the investigation of application issues across LMS and HR systems. You will bring proven capability in supplier performance support through routine communication and reporting, and demonstrate well‑developed application testing skills, including designing test cases, creating scripts and data, and working accurately to defined specifications.
Why work for us:
- Competivie salaries
- Flexible work arrangements
- 36.25 hour full-time work week
- Employee wellbeing programs
Ready to apply?
Please see attached role description for application requirements.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
