Are you a strategic relationship builder with a passion for driving customer engagement and organisational success? We are seeking an experienced Customer Relationship Manager to play a pivotal role in strengthening partnerships and championing customer-focused outcomes across Queensland's health system. As the Customer Relationship Manager, you will lead strategic client engagement initiatives that foster and maintain strong, high-quality relationships with customers and external suppliers. You will act as a trusted advisor, ensuring customer needs are understood, represented and aligned with the services and strategic direction of Corporate Enterprise Solutions (CES).

Job details

Role fit

The essential requirements for this role are:

• Demonstrated high level negotiation, consultation and interpersonal skills to effectively develop and manage business and customer relationships to deliver quality service.
• Demonstrated highly developed research and critical evaluation skills, and a sound understanding of the key issues facing Corporate Enterprise Solutions.
• Understanding of customer service excellence and relationship management within a service delivery environment.
• Demonstrated ability to design and implement customer-focused processes leading to improvements in operational efficiency and effectiveness.
• High-level demonstrated ability in the compilation, management, evaluation and reporting of a service catalogue in a large complex service delivery environment (including definition and mapping of services and identification of client expectations).

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DoH Applicant Pack (PDF)
  
  CSD684503 Customer Relationship Manager (PDF)