Job details

Your Opportunity

We’re looking for an experienced and practical Operations Supervisor to oversee a high-volume administration and compliance function within Education Delivery Support (EDS) at our Bracken Ridge campus.

This is a permanent, full-time opportunity.

In this role, you’ll lead a team that sits at the centre of training delivery, making sure systems, processes and reporting run smoothly so our delivery teams can focus on students.

This is a hands-on leadership role where you’ll set direction, manage workflow, resolve issues, and ensure the team delivers accurate, timely and compliant outcomes in a fast-paced environment.

Why this role stands out

• Lead a function that directly supports training delivery and student outcomes 

• Opportunity to shape processes and improve how the team works 

• Work with a broad range of stakeholders across the organisation 

• Be part of a supportive leadership team focused on continuous improvement

What you’ll be doing

• Lead and support a team of EDS Officers, providing clear direction, coaching and day-to-day supervision 

• Manage workflow and priorities across a high-volume administrative function, ensuring deadlines and KPIs are met 

• Oversee the accuracy and quality of data, reporting and documentation 

• Ensure the team operates in line with required compliance and reporting standards (including AVETMISS and other regulatory requirements) 

• Work closely with delivery teams, managers and external partners to resolve issues and keep operations running smoothly 

• Act as a key point of escalation for complex or sensitive matters, including complaints 

• Identify process improvements and implement practical changes to improve efficiency and consistency 

• Monitor performance and use data and reporting to inform decision-making and support continuous improvement

What we’re looking for

• Proven experience leading a team in a busy administrative, operational or compliance-focused environment 

• Strong organisational skills with the ability to manage competing priorities and high volumes of work 

• Confidence working with systems, data and reporting, with a strong focus on accuracy and detail 

• Ability to identify issues quickly and take a practical, solutions-focused approach 

• Strong communication skills, with the ability to work effectively with a range of stakeholders 

• A proactive and hands-on leadership style, someone who is comfortable being involved in the day-to-day while also improving how the team operates

Benefits of working with us

• Four (4) weeks recreation leave (annual accrual) 

• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)

• 12.75% Superannuation and Salary packaging options available

• Remote Area Incentive Scheme payments may be available to eligible candidates

• Locality Allowance

• Financial assistance towards relocation expenses may be available

• Professional development and study assistance available

• Wellbeing initiatives and social responsibility programs

• Access to Employee Assistance Program

• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)

• Comprehensive Domestic and Family Violence (DFV) support options

• Work at Home Software (e.g. Adobe and Microsoft software)

• Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.

• Annual staff recognition awards and years of service recognition

• Pride Network for LGBTQIA+ employees and allies

• Free car parking

Requirements

Mandatory requirements:

• Nil

Highly desirable:

• Leadership experience in a high performing, multifaceted and changing team environment.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Operational leadership

Ability to lead and manage a high-volume administrative function, including setting priorities, allocating work, monitoring performance, and using data and reporting to inform decisions and improve outcomes. 

2. Systems, compliance and attention to detail

Experience working with systems, processes and reporting in a compliance-focused environment, with the ability to quickly learn new systems and apply relevant policies and procedures to ensure accurate and compliant outcomes. 

3. Problem-solving and decision-making

Strong ability to identify issues, manage competing priorities, and implement practical solutions to keep operations running smoothly. 

4. Communication and stakeholder engagement

Ability to build effective working relationships and communicate clearly with a wide range of stakeholders, including team members, managers and external partners. 

5. People leadership

Proven ability to lead and support a team, including providing direction, coaching, and fostering a positive and accountable team environment.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 

• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and

• The contact details for two referees (one of whom is your current supervisor)

Closing date: 9:00am, Thursday 18 June 2026

Job Reference Number: TQ2026-495

For any questions about the role, please contact:

Peta Hood

Operational Manager, Educational Delivery Support

(07) 3259 3158 

Peta.Hood@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

Amanda Laing

People & Culture

Phone: 07 3244 0765

Email: Amanda.Laing@tafeqld.edu.au

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all the at we do:

• Show gratitude

• Collaborate proactively

• We do what we say

• Solutions focussed

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• No File Attached