Do you thrive in a busy, people-focused environment? We’re seeking a highly organised, proactive Ward Administrator with strong communication skills and experience in clerical, administrative or reception roles. You’ll work closely with the Nurse Unit Manager and multidisciplinary team to support the smooth day-to-day operations of the unit, including patient admissions, in-patient stays and discharges.

This role is ideal for someone who enjoys multitasking, takes initiative and is passionate about supporting inpatient mental health services. In return, we offer a permanent opportunity with flexibility, work-life balance with the option of full-time or part-time for the right applicant. Apply today and become part of a dedicated, supportive team.

Job details

About us:

Central Queensland Mental Health Alcohol and Other Drugs Service (CQMHAODS) provides specialist mental health, substance, and alcohol-related care to residents of Rockhampton, Capricorn Coast, Gladstone, Central Highlands and Banana areas (catchment with a population total exceeding 250,000) with services located in each area. 

Rockhampton is the principal service centre and as such provides the administration of the Mental Health Act, 2016 and is the location of the acute adult inpatient facilities. In addition, there is an Adult Step-Up Step-Down facility located in Gladstone and an Adult Community Care Unit located in Rockhampton.

About the role:

• Provide support to the Inpatient Unit by assisting with the completion of a range of administrative duties including but not limited to compilation and management of patient admission papers, clinical notes, private claim forms, billing, and collation of statistical data and reports.
• Consult with patients to obtain correct details for completion of admissions, including Patient Election Form processing, ensuring information is recorded accurately.
• Work processes, meeting secretariat functions, organising meeting venues and catering, building management duties, incident reports, and travel arrangements.
• Being the first point of contact for visitors arriving on the ward, answering the phone, booking appointments, maintaining clinical information systems, and staff support. 

About you:

• Comprehensive skills and experience in providing a broad range of administrative and business support services to a multidisciplinary team.
• Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
• Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high-quality services to clients.
• Well-developed communication skills to provide an administrative support function to a multidisciplinary team within a challenging environment.

What we offer:

Total remuneration value of up to $100,585 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6F684822

Applications close: Sunday, 21 June 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6F684822 - Ward Administrator (PDF)
  
  Information for Applicants (PDF)