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Support Officer Quality and Service Improvement
Mount Isa
Build Your Career in Quality Improvement and Healthcare Governance!
Are you a highly organised administration professional with a passion for quality, governance and continuous improvement?
Join North West Hospital and Health Service as a Support Officer Quality and Service Improvement and play a key role in supporting patient safety, healthcare standards and service excellence across our region. This permanent full-time opportunity offers a rewarding career, professional development and the unique lifestyle benefits of living in Mount Isa.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | North West Qld |
| Job ad reference | QLD/MI685300 |
| Closing date | 25-Jun-2026 |
| Job duration | Permanent |
| Contact person | Brendan Hartfiel |
| Contact details | 0493 044 783 Access the National Relay Service |
About the role
In this role, you will provide high level administrative and secretariat support to quality, safety and governance activities that contribute to the delivery of safe, effective and high quality healthcare services across the region. You will support continuous improvement initiatives, maintain quality and governance registers, coordinate committee processes, prepare reports and documentation and assist the Healthcare Standards Unit to meet accreditation, compliance and reporting requirements.
The position is ideal for a proactive and organised professional who enjoys working collaboratively, managing competing priorities and contributing to meaningful improvements in healthcare outcomes.
Working in Mount Isa offers an outstanding opportunity to build your career while enjoying a unique regional lifestyle. With a welcoming community, affordable living and access to some of Queensland's most spectacular landscapes, it's a place where your work can make a genuine difference.
Working with us
- Tax savings through salary sacrificing options are also available.
In your downtime, we offer 4 weeks p.a. recreational leave with a 17.5% loading/bonus.
Professionally, our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs.
PLUS, access to the Training, Education and Professional Development Incentive funds.
Requirements
- Whilst not mandatory, a relevant qualification would be well regarded.
- Experience with quality improvement is highly desirable.
- Proficient with computer programs such as Microsoft Excel, Word, PowerPoint and Adobe Reader to achieve required work-related documents.
- C Class Motor Vehicle Licence.
- Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
- This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
- A period of probation may apply.
About North West Hospital and Health Service
The North West Hospital and Health Service (NWHHS) delivers public health services across approximately 300,000 square kilometres, supporting remote communities throughout North Western Queensland and the Gulf of Carpentaria. We are committed to promoting community wellbeing and providing high-quality, accessible and effective healthcare for all.
The lifestyle in Mount Isa is family friendly; it is a vibrant city with an outback community feel. You will fall in love with the natural splendour of the North West Queensland region, the experience of a rural/urban community and the opportunity to make a real and positive difference... and want to stay.
Affectionately known as the ‘oasis of the outback,' Mount Isa represents over 50 nationalities which give the city a unique cosmopolitan flavour. People enjoy living in this modern community, with restaurants, excellent health care, shopping, churches, clubs, service clubs and social activities. You will love the yearly carnival of festivities and celebrations including the Mount Isa Rodeo.
Interested?
Download the Role Description for further information and application / interview preparation.
Contact: Brendan Hartfiel on 0493 044 783.
Applications close: Thursday, 25 June 2026.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Our vision is to be Queensland's leading HHS delivering excellence in remote healthcare to our patients, working as an integral part of the community.
We are an equal opportunity employer.
Documents
Before applying for this vacancy please ensure you read the documents below.
