Build a Rewarding Career in Healthcare Administration

Join Redland Hospital's Emergency Department and play a vital role supporting patients, families and clinicians through exceptional administration and customer service.

Job details

Your new role:

This is an exciting opportunity to provide high-quality administrative and reception support within a busy Emergency Department, ensuring patients, visitors and clinical teams receive exceptional service and assistance. You will:

• Act as a key point of contact for patients, families, ambulance officers, police and members of the public, providing professional reception and enquiry services.
• Support medical and nursing staff through a broad range of administrative functions, including admissions, patient records management, data entry and documentation processing.
• Coordinate patient admissions, transfers and discharges while maintaining accurate information within hospital systems.
• Contribute to the smooth operation of the Emergency Department through switchboard services, health records administration, and after-hours support functions.

About you:

We're looking for a customer-focused and adaptable administration professional who enjoys working in a fast-paced team environment and is committed to delivering high-quality service. You have:

• Demonstrated ability to provide exceptional customer service with empathy, patience and professionalism when dealing with a diverse range of patients and stakeholders.
• Strong communication and interpersonal skills, with the ability to liaise effectively, maintain confidentiality and build positive working relationships.
• Well-developed organisational skills, including the ability to prioritise competing tasks, work autonomously and maintain a high level of accuracy.
• Intermediate to advanced computer skills with experience using information systems, databases and administrative software, together with a commitment to continuous improvement and teamwork.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Bayside Health Service

The Bayside Health Services is the primary provider of public hospital services to southern bayside suburbs of Brisbane City and includes:

• Redland Hospital – a 188 bed acute secondary teaching hospital
• Wynnum Primary Care Centre – Gundu Pa – a 24-hour Primary Care Clinic, Oral Health, Allied Health including Child Development Services, Addiction and Mental Health Services and Breast Screen Australia.
• Marie Rose Centre – a Clinical Services Capability Framework (CSCF) level one, 24-hour primary emergency care clinic located on North Stradbroke Island

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS07685666 Role Description (PDF)