TAFE Queensland is an organisation that puts our customers - students, employers, communities - at the centre of everything we do

Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Learning Management System (LMS) Coordinator you will provide leadership to the Learning Management System (LMS) team, providing guidance, motivation and support to staff in their role of delivering an exceptional experience for internal and external clients. You will promote the usage of online technologies across educational teams to support programs and objectives.

This position reports to the Manager, Product Services

This is a Permanent, Full-Time opportunity.

The position will be based primarily at either Cairns or Townsville Campus however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Coordinate daily activities, including guiding, motivating and mentoring the LMS team.
• Coordinate the development of course shells, unit offerings, student hubs and orientation within defined timelines to release on the Learning Management System/s for educator and student use.
• Lead activities, including engaging with Educational Team Leaders (ETL) and educators, to ensure TAFE Queensland’s Learning Management System/s product meets the expectations of clients and is reliable and delivers quality outcomes.
• Represent the region at local and state-wide network meetings and share gathered information with stakeholders.
• Actively engage with stakeholders to enable smooth transitioning, of current practices, to the relevant learning management system/s.
• Develop and document clear processes for local help desk support.
• Coordinate regional help desk support for the Learning Management System/s users and educators.
• Coordinate the setup of online and blended course materials, related products and activities where Master Product is not available.
• Coordinate the reconciliation of relevant data storage activities.
• Provide reports on the Learning Management System/s; including usage data; access; statistical reports and course analytics.
• Review and report inconsistencies highlighted in the Learning Management System/s Analytics, identifying potential challenges.
• Contribute to the development of procedures, work instructions and forms, online blended course materials and related products, in line with TAFE Queensland’s quality assurance framework for blended and online delivery.
• Contribute to improvement in business processes and practices.
• Maintain currency of knowledge relating to online and eLearning products and related information technology systems.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Demonstrate experience working within a Registered Vocational Training environment (e.g. VET)
• Demonstrate proven experience in the administration and maintenance of Learning Management Systems within an Education Training Environment, including knowledge of related software and hardware, and the ability to apply knowledge to the development of online products.
• Display flexibility and responsiveness and have the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
• Demonstrate high level planning, organising, analysis and problem-solving skills demonstrated through quality and efficient delivery of business outcomes.
• Demonstrate high level interpersonal and communication skills, the ability to consult with a range of stakeholders and work collaboratively to achieve team and organisational objectives.
• Proven ability to manage own and others time effectively through scheduling, prioritisation and delegation.

Highly Desirable Requirements

• Demonstrated experience working within the Australian Vocational Education and Training (VET) sector, including familiarity with training packages, units of competency and compliance requirements.
• Practical experience supporting the development and maintenance of training products and online delivery aligned to training package requirements.
• Knowledge and practical experience with D2L Brightspace (Desire2Learn), including course administration and user support.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 13 July 2026

Job Reference Number: TQ2026-553

For further information, please contact:

Angela Lauder, Manager - Product Services

angela.lauder@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

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