Be the friendly face and organised brain behind the bustling Transit Lounge at Rockhampton Hospital.

Welcome patients, visitors, answer enquires and support admissions and discharges – just to name a few! Here at Transit Lounge, you’ll ensure consumers have a comfortable journey, from start to finish, as they transition home or to alternative care. It’s dynamic, fast paced and plays a vital role in patient safety.

If you’re a quick thinker, confident communicator and thrive in an ever-changing environment; we want to hear from you!

Job details

About us:

The unit provides a safe and comfortable place for patients to wait for collection and to complete final discharge arrangements. The transit lounge is utilised by patients requiring final treatments, patients waiting transport to other facilities for ongoing care and management excluding patients requiring cardiac monitoring. It is utilised for patients requiring completion of discharge paperwork, patients who cannot be collected by relatives/cares, patients who are travelling by ambulance and patients awaiting inter hospital transfers.

About the role:

• Attend to presenting patients, family members, general public, police and ambulance by undertaking standard administration duties, and/or directing to appropriate treatment or assistance where required.
• Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely transfer of messages and information to support patients and staff.
• Perform an administrative support role to Medical and Nursing staff within the department by assisting with the preparation and completion of a range of administrative duties.
• Conduct patient interviews to verify information and financial details to complete the Patient Election Form (PEF) process.

About you:

• Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
• Proficiency in the application of computerised information systems and applications.
• Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high quality services to clients.
• Demonstrated understanding of privacy and confidentiality principles and how these apply to the role of the Administration Officer role.

What we offer:

Total remuneration value of up to $37,057 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6F686850

Applications close: Tuesday, 14 July 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6F686850 - Administration Officer (Transit Lounge) (PDF)
  
  Information for Applicants (PDF)