Join a high-performing, supportive team delivering critical alcohol and drug support services to individuals, families, and professionals across Queensland

Job details

About the role

This is a meaningful opportunity to provide life-changing guidance and intervention through telephone and online platforms.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Maintain a current knowledge of the policies and structure within the Metro North Hospital and Health Service.
• Provide interventions via a variety of mediums (primarily telephone), including screening, information, advice, counselling, referral and consultancy in a timely manner to clients of the Service throughout Queensland utilising ethical and best practice standards and policies.
• Contribute to overall effective and efficient service functioning through adhering to work unit guidelines and work area protocols including those related to workflow, security, documentation and literature dissemination.
• Staff are expected to be compliant with the timely and accurate input and collection of consumer related data and information relevant to their work area requirements.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MH686937 Role Description (PDF)
  
  Application Support (PDF)
  
  Benefits for working with MN (PDF)