We're on the lookout for our newest Administration Support Officer extraordinaire! If you’ve got smarts, heart and are no stranger to a fast-paced environment – we want to hear from you!

You’ll be the first port of call for our consumers and staff alike for everything Administration. Answer calls, manage records, coordinate information and keep our bustling ward organised while delivering outstanding customer service around the clock (weekends included!).

Be part of the crew that keeps the heart of our hospital beating. Apply today!

Job details

About us:

Rockhampton Hospital is a 305-bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment.

About the role:

• Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
• Perform a support role to medical and nursing staff within the departments by assisting with the preparation and completion of a range of documentation and administrative duties, including face to face and phone reception/customer service, filing, audit and transport of patient records as required.
• Conduct patient interview to verify information and financial details to complete the Patient Election Form (PEF) process.

About you:

• Exceptional organisation and prioritisation skills and the ability to work autonomously in a self directed manner while contributing to patient flow.
• Proficiency in the application of computerised information systems and applications including Microsoft Outlook, Word and Excel.
• Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.
• Proven ability to act as an effective member of a multi-disciplinary team to deliver high quality services to clients.

What we offer:

Total remuneration value of up to $30,440.16 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6F687031

Applications close: Thursday, 16 July 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  RK6F687031 - Administration Support Officer (MED 1 and MAPU) (PDF)