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Administration Officer
Herston
Provide frontline administrative support within Procedural Services, helping deliver a seamless experience for patients and clinicians.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/STR687561 |
| Closing date | 22-Jul-2026 |
| Job duration | Permanent |
| Contact person | Hayley Mullins |
| Contact details | 0457 645 333 Access the National Relay Service |
About the role
Join the Surgical, Treatment and Rehabilitation Service (STARS) as an Administration Officer supporting Procedural Services. This role is responsible for delivering a seamless patient experience through the provision of high-quality administrative, reception, bookings, referrals, and admissions services. Working within a collaborative team environment, you will contribute to the efficient operation of Procedural Services while supporting patients throughout their healthcare journey.
You will undertake a diverse range of administrative duties, including appointment coordination, patient admissions and discharges, referral management, telehealth support, waitlist management, and customer service activities. The role requires excellent organisational skills, strong attention to detail, and the ability to build positive relationships with patients, multidisciplinary teams, and key stakeholders across STARS.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with Metro North Health's values:
- Provide high-quality administrative, reception, bookings, and patient support services within Procedural Services
- Deliver exceptional customer service to patients, visitors, and staff through professional and compassionate communication
- Manage appointments, referrals, admissions, waitlists, telehealth services, and related administrative processes
- Work effectively within a multidisciplinary team while maintaining accuracy, confidentiality, and attention to detail
- Demonstrate strong organisational, digital, and time management skills in a fast-paced healthcare environment
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
