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Administration Team Leader, Specialist Outpatients Unit - Cairns
Cairns Hospital
Make the move. Make a difference.
Where strategy supports the frontline.
You are invited to join a dynamic team with the Specialist Outpatients Unit as Administration Team Leader. In this role you will provide strategic direction, leadership and coordination of administrative services to meet the current and future clinical support needs of the Central Referral Intake and Referrals team in the CHHHS Specialist Outpatients Unit.Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/CAH687631 |
| Closing date | 29-Jul-2026 |
| Job duration | Permanent Full Time |
| Contact person | Jessica Davis |
| Contact details | 0437 943 372 Access the National Relay Service |
About us:
The Specialist Outpatients Unit provides administrative services across the Cairns and Hinterland Hospital and Health Service (CHHHS), including:
- Central Referral Intake for Specialist and Allied Health Outpatient Referrals
- Referral management and appointment booking
- Administrative Outpatient waitlist auditing
- Business Practice Improvement Program in Outpatients
- Patient facing outpatient administration
About your role:
- Coordinate the day-to-day administrative functions of the Central Referral Intake team, which includes setting and achieving priorities, workload distribution and management of employee resources to meet objectives.
- Provide subject matter expertise and advice on Central Referral Intake administrative workflows and processes. Knowledge of how these processes integrate and/or impact on the needs of Outpatient Services in CHHHS.
- Provide advice, guidance, and ongoing training to SCU administrative staff in relation to the Smart Referrals Workflow Solution (SRWS) and associated systems, Referral Management, Own Source Revenue (OSR) and Activity Based Funding (ABF). In the absence of clear direction, give guidance on how to proceed prior to following up with appropriate agency.
For more information about this role, please refer to the attached Role Description.
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
What we offer:
Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.
Learn what it's like to work with us, in an inclusive and supportive work environment.
Discover our dynamic and culturally diverse region through community and lifestyle.
Listen to what some of our staff have to say about working in our regions.
Visit our website to learn more about our hospitals and health centres.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.
Documents
Before applying for this vacancy please ensure you read the documents below.
