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Administration Officer
Multiple - Sandgate, Kallangur, Stafford
Metro North Health is seeking a customer-focused and organised Administration Officer to support Metro North Oral Health Services. In this vital role, you will ensure patients receive a seamless booking experience, maintain accurate waiting lists, and provide high-quality administrative support that contributes directly to the delivery of safe and effective oral healthcare services.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time,Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/COH687692 |
| Closing date | 23-Jul-2026 |
| Job duration | Permanent full time and part time |
| Contact person | Courtney Prove |
| Contact details | (07) 3293 9930 Access the National Relay Service |
About the role
If you have outstanding customer service skills, excellent attention to detail, and thrive in a fast-paced environment, we'd love to hear from you.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- A continually developing understanding of administrative and organisational skills used to maximise booking utilisations.
- Maintain the waiting list by ensuring accurate and complete additions, amendments, ongoing verification, and appropriate delegations and by ensuring all waitlists are accurate and maintained in accordance with the audit policy process.
- Build relationships with customers, by using strong communication and negotiation skills to understand customers' needs, including in-person and telephone enquiries relevant to the activities of the clinic and call centre. Delivering a service that meets their needs and adhering to policy guidelines and ensuring confidentiality is maintained as per the Code of Conduct.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
