Digital Metro North is seeking a permanent ieMR Provisioning and Administration Support Officer to support the provisioning of secure user access and the co-ordination of training programs for the integrated electronic Medical Records (ieMR) across Metro North Health. The successful applicant will demonstrate strong organisational and administrative skills, excellent customer service, and experience managing high-volume workloads while maintaining accuracy and attention to detail. This is an exciting opportunity to play a key role in supporting Metro North Health’s digital health services by ensuring staff are equipped with the access, training and support required to deliver safe, efficient and high-quality patient care.

Job details

Digital Metro North (DMN) works collaboratively with clinical leads and end users across Metro North Health to deliver the Digital Metro North Strategy 2018-32. The strategy aims to ultimately deliver an integrated digital hospital and healthcare environment across Metro North by 2032. Over the coming years, significant capital works are being undertaken, including hospital construction and refurbishment and the implementation of the ieMR Advanced solution across all Metro North facilities. Achieving the aims of the strategy requires a dedicated team with the knowledge, determination, and skills to deliver quality results.

About the Role 

Reporting to the Health Information Management Service (HIMS) Lead Clinical Informatics Director, Digital Metro North (DMN) the ieMR Provisioning and Administration Support Officer role will support the provision of access to, and management of training for, the integrated electronic Medical Record (ieMR) across Metro North Health.

• This role is full time with the standard hours of operation being 8:00am – 4:06pm, Monday to Friday.
• Flexible working arrangements such as variable working hours, working from home and flex accrual may be supported.

Key knowledge and experience

The ideal applicant will be able to demonstrate the following:

• Manage the scheduling and coordination of training programs and delivery in response to high volume intake periods and new upgrades
• Map the training plan and schedule and manage the availability of resources to meet business requirements
• Provision ieMR access for staff who have successfully completed the required ieMR training and have been deemed proficient, ensuring compliance with approved access governance, security requirements and organisational procedures.
• Deliver high-quality customer support by responding to ServiceNow (SNOW) requests for provisioning-related tickets that need to be resolved outside of the automated provisioning process
• Review and assess Recognition of Prior Learning (RPL) applications, ensuring decisions are evidence-based, consistent and compliant with organisational requirements.
• Escalate integrated electronic Medical Record (ieMR) provisioning issues to eHealth for resolution as required
• Liaise with the business and provide advice on appropriate training pathways for Allied Health, Medical Officers, Nursing & Midwifery and Administration Officer streams
• Manage the communication and promotion of the training schedule and training pathways to key stakeholders

Find out about the role in more detail and how to apply in the attached Role Description.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas.
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
• Flexible working arrangements and competitive salary rates with annual incremental increases.
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. Applications received via Third Parties will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DMN687578 Role Description (PDF)
  
  Benefits for Working with Metro North (PDF)
  
  Application Support (PDF)
  
  Metro North Health ieMR Program Overview (PDF)