Help keep our healthcare teams, patients and visitors safe every day.

Join the Metro South Health team as a Permanent Part-time Safety and Response Officer (40 hours per fortnight) based at Mt Gravatt Nurse-led Walk-in Clinic, providing critical safety and response services across multiple Metro South Health facilities.

Job details

Your new role:

As a Safety and Response Officer, you'll play an important role in maintaining a safe and secure environment for staff, patients and visitors while responding to a wide range of safety and security situations. You'll work as part of a dedicated team to deliver professional, responsive services by:

• Responding to incidents involving aggression, violence and emergency situations.
• Using communication and de-escalation techniques to support safe outcomes.
• Conducting internal and external security patrols.
• Providing protection and support to staff during high-risk situations.
• Assisting with emergency responses including fire alarms and facility lockdowns.
• Monitoring, escorting and supporting patients under clinical direction when required.
• Building positive relationships with staff, patients and visitors while delivering exceptional customer service.

About you:

We're looking for a resilient and professional individual who thrives in dynamic environments and is committed to keeping people safe, with:

• Experience in security, protective services, law enforcement, corrections or a similar environment (healthcare experience highly regarded).
• Strong communication, conflict resolution and de-escalation skills.
• The ability to remain calm and make sound decisions under pressure.
• A team-focused approach with excellent customer service skills.
• Confidence preparing incident reports and following policies and procedures.
• Physical capability to undertake operational duties, including shift work and patient restraint training.
• A current C Class driver's licence and commitment to maintaining required vaccinations.

Check out our quick tips and application essentials!

What we can offer you:

• Opportunities to work across a variety of Metro South Health facilities and gain valuable experience.
• Comprehensive orientation, training and ongoing professional development.
• A supportive team environment that values collaboration, respect and safety.
• The opportunity to contribute to the safety and wellbeing of patients, visitors and healthcare staff every day.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Corporate Services

Staff employed in Corporate Services work within specific units providing a 24-hour support service to both clinical and non-clinical areas of the Logan Beaudesert Health Network. These work units are as follows:

• Environmental Services
• Food Services
• Patient Administrative Services
• Healthcare Technology Unit / Central Clinical Equipment Services
• Safety and Response Team
• Logan Hospital Car Park
• Volunteer Program

The functions assigned to the work units are diverse requiring the Manager of each work unit to work autonomously in their respective designated area of responsibility.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS07687942_Role Description (PDF)