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Service Improvement and Support Officer
Herston
Drive service improvement and data driven initiatives that enhance administrative efficiency and support quality cancer care outcomes.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RBH689367 |
| Closing date | 18-Aug-2026 |
| Job duration | Permanent |
| Contact person | Leigh Christensen |
| Contact details | (07) 3647 0855 Access the National Relay Service |
About the role
The Service Improvement & Support Officer provides high-level administrative, analytical and project support within Cancer Care Services at the Royal Brisbane and Women's Hospital. The role is focused on identifying, coordinating and implementing service improvement initiatives that enhance the efficiency, quality and responsiveness of administrative systems and processes that support the delivery of safe, effective and person-centred healthcare.
The successful candidate will work closely with administrative and clinical stakeholders to analyse service performance, support quality improvement activities, contribute to project delivery and strengthen administrative practices across Cancer Care Services. The role also plays an important part in performance reporting, process optimisation, change implementation and continuous improvement initiatives that support positive outcomes for patients, consumers and staff.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Collect, analyse and interpret data to support service performance monitoring, quality improvement initiatives and informed decision-making.
- Identify opportunities to improve administrative workflows, processes and systems, and contribute to the implementation of sustainable improvements.
- Support the planning, coordination and delivery of service improvement and administrative reform projects, including stakeholder engagement and reporting activities.
- Provide advice, guidance and change management support to administrative teams while promoting a culture of continuous quality improvement.
- Develop positive working relationships with stakeholders and contribute to the development of procedures, training resources and process documentation that enhance service delivery.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
