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Retail Food Services Supervisor
Herston
Lead a high performing retail food team in a busy hospital environment while delivering exceptional customer service and operational excellence.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Health - Health Service Support |
| Classification | OO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RBH690970 |
| Closing date | 10-Nov-2026 |
| Job duration | Permanent |
| Contact person | Simon Dell |
| Contact details | 0428 732 274 Access the National Relay Service |
About the role
The Retail Food Services Supervisor is responsible for overseeing the day-to-day operations of the Retail Food Services outlet (Subway) at the Royal Brisbane and Women's Hospital. The role ensures the delivery of efficient, high-quality retail food services while maintaining excellent customer service standards, food safety compliance and operational performance within a busy healthcare environment.
The successful candidate will provide frontline leadership and supervision to outlet staff, fostering a positive and productive team culture while ensuring service delivery objectives are achieved. The role also plays an important part in maintaining compliance with food safety requirements, supporting staff performance and delivering a positive experience for customers, patients, visitors and staff.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Coordinate and oversee the daily operations of the Retail Food Services outlet to ensure efficient, customer-focused service delivery.
- Ensure compliance with food safety requirements, quality standards and operational procedures that support safe and effective retail food services.
- Lead, supervise and support staff while fostering a positive team culture and high standards of customer service.
- Communicate effectively with staff and stakeholders to support operational excellence and positive workplace relationships.
- Manage staff performance, workflow and day-to-day operational requirements to achieve service objectives and business outcomes.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
