Administration Officer - Relief Pool Coordinator | Lead a Team That Keeps Healthcare Moving

Lead a skilled administrative relief team and play a vital role in ensuring the right people are in the right place, supporting quality patient administration services across Bayside Health Service

Job details

Your new role:

As the Administration Officer - Relief Pool Coordinator, you will lead and coordinate the Patient Administration Services Relief Pool, ensuring skilled administrative staff are available to meet the changing needs of services across Bayside Health Service. You will:

• Lead and manage the relief team, overseeing the professional and operational management of administrative staff while supporting performance, development and mandatory training requirements.
• Coordinate workforce requirements, including recruitment, selection, rostering and leave management, ensuring planned and unplanned shifts are appropriately filled and staff are allocated within their training and role guidelines.
• Monitor and improve the service, providing regular relief trends and workforce reports, conducting quality audits and identifying opportunities to improve systems, procedures and resource efficiency.
• Build a culture of quality and patient safety, working collaboratively with Cluster Managers and stakeholders and ensuring staff and patients are treated with fairness, respect and understanding.

About you:

You are an organised and confident people leader who can balance competing priorities, make sound decisions and respond effectively to the day-to-day workforce demands of a busy healthcare environment.

• A capable people leader who can manage staff performance and outcomes while actively supporting the development and ongoing capability of team members.
• A strong planner and problem solver who can analyse information, exercise sound judgement and make effective decisions in complex operational situations.
• An accomplished workforce coordinator with the ability to analyse staffing requirements, develop rosters and respond to planned and unplanned leave while maintaining service delivery.
• A continuous improvement mindset, with strong organisational skills and the ability to identify, analyse and implement practical improvements to systems, processes and resource management.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About the Patient Administration Services

Patient Administrative Services, which is an element of the wider Corporate Services Division, provides administrative staff within the following department, Switchboard Services, Main Reception, Volunteer Services, Car Park, Minor Injuries and Illness Centre (Redland Satellite Health Centre), Administrative Float Role, Administrative Relief Pool.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS09691572 Role Description (PDF)