The position of Administration Officer will provide efficient, thorough, and professional administration support to the Day Program area, respond to customer enquiries and provide timely and accurate information and assistance to clients and staff in order to facilitate effective and efficient service delivery within a hospital setting, provide the function of administrative support to the clinical staff of the child and youth mental health team and reception services to children and families accessing the facility.

Job details

About the Team

The Integrated Child and Youth Mental Health Service (CYMHS) provides complex secondary and tertiary level health care. CYMHS offers specialised mental health services for families with children and young people (birth to 18 years) who experience severe and complex mental health problems, and where their needs cannot be met by other services. CYMHS provides a comprehensive, recovery-orientated mental healthcare service that aims to improve the mental health and wellbeing of children and young people and their carer networks. Recovery principles are embedded into service delivery, culture and practice, providing consumers and their families, in collaboration with other services, access and referral to a range of programs that will support and sustain recovery. CYMHS combines hospital and community-based facilities to provide free consultation, assessment and treatment of children and young people experiencing serious mental health disorders and problems with their carer network.

About the Role

In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:

• Manage and priorities the administrative needs of the Mental Health Day Program South areas under the advisement of the line manager working together with the Day Program South Team Leader.
• Respond to reception enquiries by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and their staff.
• Assist and direct visitors and staff throughout the facility by accessing patient information systems.
• Ensure the smooth functioning of the facility on a day-to-day basis and work autonomously.
• Work collaboratively with your administration colleagues in the administration hub to support other CYMHS campus clinical teams.
• Input data into the mental health database (CIMHA) and maintain a high level of knowledge of CIMHA to give support and advice to members of the team. Accurately maintain and cleanse the CIMHA data to ensure currency and quality and support clinical staff to adhere to data entry guidelines.
• Provide support to clinicians in the administrative functions of managing clients under the Mental Health Act 2016. Perform administrative requirements for the Mental Health Act 2016 within the legislative timeframes and guidelines.
• Produce reports from a variety of information systems such as CIMHA, financial and HR Systems within the required timeframes.
• Maintain well-developed skills in the use of Microsoft Office applications, HBCIS, ieMR and other hospital specific software which assist with the provision of administrative support to patient services
• Maintain confidentiality and utilise tact and discretion
• Identify areas for improvement and recommend/implement enhancements to existing administrative practices.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PD - 691806 - Administration Officer (PDF)
  
  CHQ_Information for Applicants_2025 (PDF)
  
  CHQ_Applicant Toolkit_2025 (PDF)